Privacy Policy

This Data Protection Policy ("Policy") sets out the basis which Centricore (S) Pte Ltd ("we", "us", or "our") may collect, use, disclose or otherwise process Personal Data of our customers in accordance with the Personal Data Protection Act ("PDPA").

"Personal Data" in this Policy means data that can identify an individual.

This Policy applies to personal data in our possession or under our control, including personal data in the possession of organizations which we have engaged to collect, use, disclose or process personal data for our purposes.

• A) Personal Data That We May Collect

  Here are examples of personal data we may collect:

  • - Name
  • - NRIC number / FIN number / passport number
  • - Bank account details
  • - Mobile number
  • - Vehicle number
  • - Personal email address
  • - Residential address
  • - Residential telephone number
• B) Collection, Use and Disclosure of Personal Data

  We generally do not collect your personal data unless

  • (a) it is provided to us voluntarily by you directly or via a third party who has been duly authorized by you to disclose your personal data to us (your 'authorized representative') after
    • (i) you (or your authorized representative) have been notified of the purposes for which the data is collected, and
    • (ii) you (or your authorized representative) have provided written consent to the collection and usage of your personal data for those purposes,
  • (b) collection and use of personal data without consent is permitted or required by the PDPA or other laws.

  We shall seek your consent before collecting any additional personal data and before using your personal data for a purpose which has not been notified to you (except where permitted or authorized by law).

  B1) We may collect your personal data when you:
  • a) performing obligations in the course of or in connection with our provision of the goods and/or services requested by you;
  • b) verifying your identity;
  • c) responding to, handling, and processing queries, requests, applications, complaints, and feedback from you;
  • d) managing your relationship with us;
  • e) processing payment or credit transactions;
  • f) complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority;
  • h) any other purposes for which you have provided the information;
  • i) transmitting to any unaffiliated third parties including our third party service providers and agents, and relevant governmental and/or regulatory authorities, whether in Singapore or abroad, for the aforementioned purposes; and
  • j) any other incidental business purposes related to or in connection with the above.
  B2) We may disclose your personal data:
  • (a) where such disclosure is required for performing obligations in the course of or in connection with our provision of the goods or services requested by you; or
  • (b) to third party service providers, agents and other organizations we have engaged to perform any of the functions listed in clause B1 above for us.
• C) Transfer of Personal Data Outside of Singapore

  We generally do not transfer your personal data to countries outside of Singapore. However, if we do so, we will obtain your consent for the transfer to be made and we will take steps to ensure that your personal data continues to receive a standard of protection that is at least comparable to that provided under the PDPA.

• D) Protecting Your Personal Data
  • D1) To safeguard your personal data from unauthorized access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures such as up-to-date antivirus protection, encryption and the use of privacy filters to secure all storage and transmission of personal data by us, and disclosing personal data both internally and to our authorized third party service providers and agents only on a need-to-know basis.
  • D2) You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.
• E) Access To And Correction Of Personal Data
  • E1) If you wish to make
    • (a) an access request for access to a copy of the personal data which we hold about you or information about the ways in which we use or disclose your personal data, or
    • (b) a correction request to correct or update any of your personal data which we hold about you, you may submit your request in writing or via email to our Data Protection Officer at the contact details provided below at clause H.
  • E2) Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee before processing your request.
  • E3) We will respond to your request as soon as reasonably possible. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request. If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PDPA).
• F) Withdrawing Your Consent
  • F1) The consent that you provide for the collection, use and disclosure of your personal data will remain valid until such time it is being withdrawn by you in writing. You may withdraw consent and request us to stop using and/or disclosing your personal data for any or all of the purposes listed above by submitting your request in writing or via email to our Data Protection Officer at the contact details provided below at clause H.
  • F2) Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process your request within ten (10) business days of receiving it.
  • F3) Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in a position to continue providing our goods or services to you and we shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform us in writing in the manner described in clause F1 above.
  • F4) Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclose without consent is permitted or required under applicable laws.
• G) Retention Of Personal Data

  We may retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws.

• H) Data Protection Officer

  You may contact our Data Protection Officer if you have any enquiries or feedback on our personal data protection policies and procedures, or if you wish to make any request at dpo@centricore.co

• I) Effect Of Policy And Changes To Policy
  • I1) This Policy applies in conjunction with any other policies, contractual clauses and consent clauses that apply in relation to the collection, use and disclosure of your personal data by us.
  • I2) We may revise this Policy from time to time without any prior policy. You may determine if any such revision has taken place by referring to the date on which this Policy was last updated. Your continued use of our services constitutes your acknowledgement and acceptance of such changes.

Effective date: 01 JAN 2023